"The CMI staff looks to work with others. This is a great asset in the cancer community."

Pearl B. Moore RN, MN, FAAN
former CEO
Oncology Nursing Society

Staff Profiles

Staff Profiles

With more than three decades of association experience, (c) Management, Inc., staff understands the multifaceted needs of today's busy associations—from educational programming to meeting planning to national public policy initiatives.

  • Our educational experts have marketed, designed, and presented seminars across the country, as well as written and produced accompanying educational materials.
  • Our communication experts bring expertise and polish to association journals, magazines, and newsletter writing and production, as well as web and electronic communications.
  • Our meeting planners do it all—from programming to registration to follow-up—creating seamless meeting experience.
  • Our policy and advocacy staff has worked with the Centers for Medicare & Medicaid Services, the Government Accountability Office, the Medicare Payment Advisory Commission, and other key policy makers in Washington, DC, to ensure that the voice of its association-client membership is heard — loud and clear.

Whatever your needs, our staff can position your association as a leader and trendsetter.

Senior Staff

Christian Downs, JD, MHA
President and CEO

Christian G. Downs, JD, MHA, is president and chief executive officer of (c) Management, Inc. Mr. Downs brings more than 15 years of association management expertise, guiding associations in their work on national policy and educational programming. He has been instrumental in working with healthcare providers, the Centers for Medicare & Medicaid Services (CMS), and Congress on association–specific issues.

Mr. Downs led Association of Community Cancer Center efforts on such critical issues as easing implementation of new regulations, ensuring patient access to new cancer therapies, and refining physician office payments for delivery of services.

Mr. Downs worked in the public policy department of the American Society of Clinical Oncology (ASCO) on physician office and billing and coding issues. Previously he administered a large tertiary care hospital, managed a physician multispecialty practice, and worked for the Education and Health Committee of the Virginia State Senate.

Mr. Downs received his master's degree in health administration from the Medical College of Virginia and his law degree from George Mason University with a special focus on regulatory and administrative law. He is a board member of the Patient Advocate Foundation and C–Change, a large coordinating organization for cancer groups.

Lois Utterback, CPA
Vice President

Lois Utterback, CPA, is Vice President of (c) Management, and has been with the organization for more than 20 years. Ms. Utterback oversees the operational aspects of (c) Management including the administrative functions. Along with Christian Downs, she has been an owner of the company since January 1, 2007.

A Certified Public Accountant in the State of Maryland and a member of the Maryland Association of CPAs, Ms. Utterback is accomplished at analyzing non-profit association operations and growth opportunities. She has more than 30 years of experience managing and providing creative and timely solutions to meet the daily operational and strategic planning needs of clients.

Ms. Utterback oversees the legal, financial, and administrative functions of organizations whose annual revenues range from $100K to over $5 million. She is an exceptional organizer who is recognized for her integrity and commitment plus the ability to maximize staff performance.

Ms. Utterback received her bachelor’s degree in Business Administration with a concentration in Accounting from the University of Maryland.

Amanda Kramar
Assistant Vice President

Amanda Kramar is Assistant Vice President for (c) Management, Inc. In conjunction with members of the business development team, Ms. Kramar develops new and innovative ideas for education programs and develops collaborative relationships with partners and funders to secure educational grants to support these programs. Amanda and her team are also responsible for directing the development and implementation of all funded projects, ensuring that the deliverables exceed quality, content, budget and timeline expectations.

Ms. Kramar has 10 years’ experience in the medical education field, managing project portfolios from proposal and budget development through reconciliation. Prior to joining (c) Management, Inc., Ms. Kramar was with the American College of Cardiology Foundation leading its grants team and managing a portfolio of educational products as well as relationships with a variety of strategic industry and association partners.

Mike Andrews
Senior Director, Corporate Relations

Mike Andrews is Senior Director of Corporate Relations and serves as the primary liaison between the Association of Community Cancer Centers and its Industry Advisory Council, Emerging Companies Council, and Technical Advisory Council.

Previously, Mr. Andrews was National Campaign Director for major healthcare programs at the Sister to Sister Foundation. He worked closely with sponsors and partners to make sure the programs succeeded. Before that, he served as Associate Director of Major Gifts for the University of Maryland Medical System. He began his career in the hotel industry.

Marci Cali, RHIT
Senior Account Executive, Oncology State Society Network

Marci Cali leads the direction and management for the ACCC–managed state oncology societies and oversees all new program initiatives. She is responsible for all aspects of support for the societies and works closely with each of the presidents and boards ensuring high–quality, customer-focused services to the cancer community by identifying society goals, objectives, and purposes. She works with internal staff to develop work plans of the services for each of the state societies. Ms. Cali brings energy and expertise to her leadership role and management of her team.

With more than 20 years of reimbursement experiences, Ms. Cali has extensive knowledge of Medicare, Medicaid, private payer and managed care reimbursement support and services. Her scope of management responsibilities has included oversight of office–based physician practices and consultation to healthcare organizations that use patient data and health information. Ms. Cali continues to maintain relationships with industry supporters, insurers, and oncologists regarding national and local policies as they relate to practice guidelines and local coverage issues.

Before coming to (c) Management, Inc., Ms. Cali was a cancer registrar for a community–based hospital cancer program, compiling, maintaining, and analyzing data related to oncology patients and providing support for the cancer program development and implementation, ensuring compliance and providing critical information for successful management. Under her management, the American College of Surgeons Commission on Cancer awarded full accreditation to the cancer program with a perfect score of 100 percent. Ms. Cali is working towards achieving the International Certified Professional in Healthcare Quality (CPHQ) credential. Professionals with this certification often serve as key experts for all healthcare settings on healthcare quality issues.

Lu Anne Bankert, CAE
Administrator, Oncology State Society Network

Lu Anne Bankert, CAE, is administrator for the ACCC-managed State Oncology Societies. She brings more than 20 years of association management experience to this role. Holding the Certified Association Executive (CAE) credential, Ms. Bankert brings passion, energy, and focus to all projects and outreach managed by CMI.

As the Oncology State Society Network (OSSN) administrator, Ms. Bankert manages 6 of the 18 ACCC-managed State Oncology Society clients. In this capacity, she works directly with the state society boards to support excellence in cancer care by establishing better communication, increasing information exchange, and advancing education to benefit cancer patients and the providers who care for them.

Previously, Ms. Bankert served as Senior Director of Programs and Meetings for CMI. A seasoned meetings and education professional, her areas of expertise include agenda development; education initiatives, including CE certification; corporate sponsorship; exhibits; and conference logistics.

Ms. Bankert has also served as Associate Director for the North Carolina Association of Health Plans, acting as the liaison between the Association and its members. In this capacity, she managed the Association’s meetings and educational programs. Additionally, she worked closely with the executive director on matter concerning North Carolina health policy and frequently lobbied on behalf of the organization in support of its members.

Betsy Spruill
Associate, Board Relations

Betsy Spruill serves as key resource for client leadership and staff by providing excellent and timely service to board members, committee chairs and members through effective communication and related activities. She works closely with the client’s Executive Director, provides support to the President and Vice President of (c) Management (CMI), and serves as a client board liaison for other CMI staff. In addition to supporting organizational infrastructure, Ms. Spruill manages the implementation of client annual elections and nominations process. Previously, Ms. Spruill worked at the Association of Research in Vision and Ophthalmology, where she was Executive Operations Manager.

Along with her experience in association governance, Ms. Spruill’s multi-faceted background includes hotel and restaurant communications as well as photography, having worked for Marriott International, Flash Communications, as well as for herself, as a freelance photographer.

Ms. Spruill received her bachelor’s degree in Integrative Studio Art with a concentration in Photo-based Media from the University of Alabama.

Lori Gardner
Senior Director, Communications and Marketing

Lori Gardner is Senior Director, Communications & Marketing. She has an extensive association background with emphasis on membership and marketing experience. Ms. Gardner has been with (c) Management, Inc. for eight years where she led membership recruitment and retention campaigns. Ms. Gardner’s current role is to direct and implement activities designed to enhance print and electronic/digital communications and expand the visibility and name recognition of each client. She recommends, develops and implements effective short- and long-term communication strategies for all corporate and client communications for key educational programs, meetings, and marketing initiatives using a variety of media.

Ms. Gardner has worked for such organizations as the American Cancer Society, National Association of Social Workers, Society of American Foresters, Community Associations Institute, and B’nai B’rith Women.

Lisa Koker
Manager, Human Resources and Office Administration

Lisa Koker is the Manager, Human Resources and Office Administration for (c) Management, Inc. Ms. Koker’s scope of responsibility includes management of recruitment and retention, benefits administration, compliance, employee relations, performance management, and office operations. Lisa works closely with senior leadership to promote a work environment that is consistent with CMI’s mission in the delivery of strategic human resources.

Lisa Koker is a seasoned human resources professional with a diverse background, and ten years of human resource management experience, including work in the nonprofit sector, healthcare, and higher education. Prior to joining (c) Management, Inc., Ms. Koker worked for the Lupus Foundation of America (National Office) as the Senior Manager, Human Resources & Operations.

Ms. Koker earned a Bachelor of Arts degree in Business Management from The Catholic University of America and a Master of Arts degree in Human Resource Management from Marymount University. She is a long standing member of the Society for Human Resource Management.

Jennifer Wilson, MBA, CAE
Director, Client Membership

Jennifer Wilson, MBA, CAE, is the Director, Client Membership. She has more than 15 years of association/nonprofit experience, principally in the membership area. For the past 10 years, Ms. Wilson’s experience was with healthcare associations. Ms. Wilson creates and maintains high levels of membership and member services, ensuring implementation of membership initiatives and strategies to assist the clients to achieve their mission and purpose. Ms. Wilson has been the national liaison to affiliate members, state associations, councils, committees, task forces and Boards of Directors.

Ms. Wilson’s expertise has been gained through positions with the American Nurses Association, the National Medical Association, Association for Professionals in Infection Control and Epidemiology, American Society of Travel Agents and the National Restaurant Association.